Public Safety – Conducting Call Center Intake Task, When Exact Address is Known, Using Entries Feature on Console

1.  Call Center Personnel Login to Crisis Track Account Console via Computer Browser at https://www.crisistrack.com/ctc2/login.jsp

2.  Select Existing Incident

3.  Select Entries Feature

4.  Select New > Initial Damage Report

5.  Add Entry Page Appears. In Form:

a.   Change Status Field to Complete

b.   Leave Task Field at Default (Greyed out Assign Task)

c.   Select Structures Radio Button

d.   Enter Address in Search for structure (not Address) Field

                      i.  Field populates as they type

                     ii.  Select Address from Dropdown List (User can scroll through list)

e.  Owner Information and Address Fields Self Populate (Data pulled from Crisis Track Database)

          f.   Select Damage Level from Has Damage Field (None, Damaged, Destroyed)

g.  Select Damage Type from Type of Damage Field (Building, Road, Bridge/Culvert, Debris)

h.  Enters any comments in Notes Field. No picture is required to be attached since information is received via phone call. Click Save.

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