Incidents

Crisis Track allows you to track damage for several events through the Incidents feature. You can create a new incident, edit incidents, and deactivate or delete old incidents. Each incident keeps the data separate. Information such as equipment, employees, and structures are listed across all incidents.

Incidents can only be created and edited by personnel with Admin or Commander roles. For more information about user roles, please see the Users article. Each incident can be created using one of the following two methods, based on whether you are an Admin or Commander.

Creating an Incident – Method 1 (Only for Personnel with Admin Role) 

1.     Log into the Crisis Track Console.

2.     On the home screen, next to Administrative Functions, click Select.

3.     Click the Incidents icon

From here, you can see a table of the incidents that currently exist. For each incident, you can edit details or delete the incident. You can also create new incidents. You can use the Refresh button at the top right to reload this table to see any changes made since the page was opened.

Add New Incident

1.     Click New in the top left.

2.     Fill in the details using the definitions below.

o   Name: Name of the Incident

o   Status: Active or Closed. Setting the status to Closed will remove this incident from the list of incidents that are selectable by users but will not delete the incident. 

o   Type: Type of Incident based on FEMA's list of types

o   Date: Start date of the Incident

o   Disaster Number: FEMA Disaster Declaration Number (e.g., DR-####)

o   PA ID #: FEMA Public Assistance ID Number

o   Description: A description of the Incident

3.     Click Next (Settings) at the top of the page

o   Data Sharing Check Box:  This checkbox will appear if you have a regional view or are a part of a state Crisis Track implementation. Checking this box will allow any data in this incident to be seen in the regional view or imported into the state account.

o   Population: Population of your jurisdiction will be pre-filled using the population value in the Configuration module in the Administration section.

o   State FEMA Factor: This will appear if you have a state account.FEMA's statewide impact indicator. The default value is the current year's value.

o   County FEMA Factor: FEMA's countywide impact indicator. The default value is the current year's value.

o   Enable Citizen Requests Check Box:  This checkbox will appear if you have a citizen self-reporting website configured. Only incidents with this box checked will appear in the list of incidents on the Citizen Self Reporting website.

4.     Click Next (Teams)

o   Create Default Team:  If this box is checked, then a Default Team will be created in the incident.

o   Preconfigured Teams: This will appear if you have established preconfigured teams. Add Preconfigured Teams from the list, or they can be added later in the Incident Teams Module.

5.     Click Next (Tasks)

o   Create Default Task:  If this box is checked, then a Default Task will be created in the incident.

o   Preconfigured Tasks: This will appear if you have established preconfigured tasks. Add Preconfigured Tasks from the list, or they can be added later in the Incident Tasks Module.

6.     Click Next (Locations) - This will appear if you have established preconfigured resource locations.

o   Preconfigured Locations: Add Preconfigured Resource Locations from the list, or they can be added later in the Incident Resources Module.

7.     Click Next (Guest Users)

o   Preconfigured Guests: If you have established Preconfigured Guests, add them from the list, or they can be added later in the Incident Guest Users Module.

8.     Click Finish.

Edit Incident

1.     Click Edit in the row of the table for the Incident you would like to edit.

2.     Edit the Incident's details as needed.

3.     Click Save.

Delete Incident

1.     Click Delete next to the Incident you would like to delete permanently.

2.     Confirm you want to delete this Incident. Note: This operation cannot be reversed. If you would prefer not to delete the incident permanently but would like to remove it from the list that users can select, then edit the incident and change the status to Closed.

Creating an Incident – Method 2 (For Personnel with Commander or Admin Role)

1.     Log into the Crisis Track Console.

2.     On the home screen, next to New Incident, click Create.

Note: Personnel with a Commander role will only see Existing Incident and New Incident on the home screen. Personnel with an Admin role will see the home screen shown in Creating an Incident - Method 1.

3.     The Incident Wizard launches.

4.     Fill in the details using the definitions listed in Creating an Incident - Method 1.

5.     Click Finish.

Still need help? Contact Us Contact Us