Common questions and support documentation

• About Crisis Track Mobile Application
• Navigating the Crisis Track Mobile App
• Residential Damage Assessment Form Description
• Commercial Damage Assessment Form Description
• Using the Mobile App to Convert Submitted Resident Self-Reports into Residential Damage Assessment Forms
• Public Damage Assessment Form Description
• Debris Form Description
• How Do Parent Account Users View Jurisdiction Incident Data on the Mobile App?
• Protective Measures Form Description

• Using the Operations View
• How Do I View Damage Charts and Tables?
• What are the Administrative Functions?
• How Do I Create an Incident?
• Structures Module
• Adding Guest Users to an Incident
• How Do I Generate FEMA Documents in Crisis Track?
• How Do I Add a New User?
• Managing Employee Resources
• How Do I Assign Structures to a Task?

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• Refresher Webcast: Operations Planning - September 2019
• Online Tutorial: Conducting a Damage Assessment
• Monthly Training Series: Mobile Application Review August 2020
• How to Conduct Simple Damage Assessment
• Crisis Track 4.0 - What's New September 2020
• Monthly Training Series: How to Track Force Labor and Equipment Time October 2020
• Online Tutorial: Planning for a Damage Assessment
• Monthly Training Series: Administrator Review August 2020
• Online Tutorial: Tracking Road Closures
• Monthly Training Series: Console App - Operations August 2020

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• Operations View Quick Reference
• Disaster Management SOP
• Substantial Damage Estimation (SDE) Workflow
• Train the Trainer: Exercise Setup Instructions
• Incident Quick Start
• Train the Trainer: Intro to Crisis Track Slides
• Emergency Protective Measures Workflows
• Train the Trainer: Field Exercise Handout Template
• Train the Trainer: Tips and Tricks
• SAR Field Quick Reference

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• 03.27.2020 COVID-19 Release Notes
• 12.18.2017 Release Notes (Email Notifications and Map Layers)
• 06.19.2017 Release Notes (ICS Forms and Charts)
• 06.10.2019 Release Notes (Crisis Track Version 3.2)
• 06.13.2016 Release Notes (Mobile Updates)
• 03.15.2016 Release Notes (Initial Damage Reports)
• 03.29.2021 Release Notes (Crisis Track Version 4.1)
• 11.19.2019 Release Notes (Crisis Track Version 3.3)
• 01.22.2016 Release Notes
• 10.31.2016 Release Notes (New Task Editor)

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