Common questions and support documentation

• 03.27.2020 COVID-19 Release Notes
• 12.18.2017 Release Notes (Email Notifications and Map Layers)
• 06.19.2017 Release Notes (ICS Forms and Charts)
• 01.22.2016 Release Notes
• 03.15.2016 Release Notes (Initial Damage Reports)
• 06.10.2019 Release Notes (Crisis Track Version 3.2)
• 11.19.2019 Release Notes (Crisis Track Version 3.3)
• 06.13.2016 Release Notes (Mobile Updates)
• 08.29.2016 Release Notes (New Ops View)
• 10.31.2016 Release Notes (New Task Editor)

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• Residential Damage Assessment Quick Reference
• Operations View Quick Reference
• Incident Quick Start
• Emergency Protective Measures Workflows
• Disaster Management SOP
• Substantial Damage Estimation (SDE) Workflow
• Train the Trainer: Intro to Crisis Track Slides
• Train the Trainer: Tips and Tricks
• Train the Trainer: Exercise Setup Instructions
• Train the Trainer: Field Exercise Handout Template

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• Refresher Webcast: Operations Planning - 9/3/2019
• Online Tutorial: Conducting a Damage Assessment
• Online Tutorial: Documents
• Online Tutorial: Resident Self Reporting Form – Setup and Use
• Online Tutorial: Bulk Uploading Employees and Equipment
• Online Tutorial: Planning for a Damage Assessment
• How to Conduct Simple Damage Assessment
• Online Tutorial: Footprints & Areas of Concern
• Online Tutorial: Tracking Road Closures
• Online Tutorial: Bulk Editing Task Entries

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• Administrative Functions
• Users
• Guest Users
• Incidents
• Structures
• Administration
• Employees
• Teams
• Equipment Inventory
• Departments

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• Tasks
• Operations View
• Entries
• Documents
• Footprint
• Personnel Records
• Equipment Records
• Incident Console
• Teams
• Guest Users

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• Mobile Application

• Community